Urgent Insulin Support

If you are in danger of DKA (diabetic ketoacidosis), are in DKA or have a medical emergency, please call your healthcare provider, go to your nearest emergency room for immediate treatment, or call 911 immediately. The information listed below can assist you in accessing insulin urgently, but may not be immediate. Your reliance on this information shall be at your sole risk.

For stable, long-term access to insulin build your Action Plan HERE.

We’ve all done it once: dropped and broken a vial of insulin, left a backpack in a car where insulin baked or froze, left it behind at home and traveled by air across the country, or did not have enough money to pay for our prescription. Whatever the situation is, we need insulin and we have an urgent need.

These options can’t be used every month as a way to access your existing prescription of insulin, but for one-time use during an urgent situation. You must have an unexpired prescription for the insulin you need in order to use these options.

If you have less than 7 days of insulin on hand and are at risk for rationing, here are your possible action plans by manufacturer:

Lilly Insulin products

  • Call the Lilly Diabetes Solutions Center at 1-833-808-1234 between 8am and 8pm Eastern, Monday to Friday. You will have a confidential conversation with a medical representative who can offer you options for urgent supply needs.

Novo Nordisk products

  • Click here: https://www.novocare.com/insulin/immediate-supply.html to download a Novo Nordisk Immediate Supply card. It supplies you with up to 3 vials, 2 packs of pens, or a combination of 2 vials and 1 pack of pens.
  • You will be asked to fill out a form with your first and last name. You will need to check the boxes agreeing to the terms. Once filled out, you will be able to email, print, or download the card.
  • Provide this information to the pharmacy (in person or by telephone) so they can add this card to their payment system before you pickup your prescription.

If you have questions about the Novo Nordisk Savings Card Program, you can call 1-844-Novo4Me (1-844-668-6463) from Monday to Friday 8am to 11pm and Saturdays 11am to 7pm Eastern Time.

Sanofi products

  • Call 1-855-700-0073 at any time. This will be an automated call that will use voice prompts to help you through the process. Make sure that you have a pen and paper ready; the system will provide you Voucher Information (BIN, GROUP, PCN, ID Numbers). If you have any questions, you can speak to a Live Agent after you receive the numbers you need.
  • Call/go to your pharmacy and provide your Voucher information to use in processing payment for your insulin.
    This is a one-time 30-day emergency supply.
  • In order to continue to receive free insulin, you must complete a Sanofi Patient Connection application within 5 business days. You can call 1-888-847-4877 between the hours of 9am and 8pm Eastern for assistance.

What if I Have an Expired Insulin Prescription?

If you have an expired insulin prescription and are headed to the pharmacy, you have options:

  • You can call your healthcare provider and have them send a new insulin prescription to the pharmacy.
  • If your healthcare provider will not call in a new insulin prescription, you can call your pharmacy and ask to speak with the pharmacist. In some states, pharmacists may be able to emergency refill a previously expired insulin prescription.
  • If neither of the above options are available, and you cannot afford to see a healthcare provider, there are low-cost/free clinics across the United States that have healthcare professionals who can prescribe insulin. You can find a list of the closest health clinics that may be able to help by visiting these links:
  • One additional option is to use over-the-counter (OTC) insulin, which is human insulin available without a prescription. The two types are Regular and NPH; both cost approximately $25 per vial. These insulins are available in all 50 states at Walmart under the ReliOn brand.
  • ReliOn insulins may not act as quickly or last as long as the insulin you usually take. That’s why it’s important for you to talk to a pharmacist or provider before deciding to use them.